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Customer Stories
Mike and I would like to start by saying this was our second custom home Brickland Custom Homes has built for us and that speaks volumes about the quality of the Homes they build.
We LOVED our first home experience so much that we have always said if we had the opportunity to do it again it would definitely be with Brickland Custom Homes.
From the first build not only did we have a beautiful home we also made great friendships that we have keep through the years.
So here we are 17 years later doing it again.
It was so exciting to see and get to work with all the same people we worked with the first time, and of course a few new ones that we became friends with really quick (Jarrett).
From the first time we sat down with Ed & Rosemary and the whole Brickland Team to design and talk about our new custom home all the way to the final walk through the experience was even better the second time around.
We met a few times to design the home and get it just the way we wanted. Everyone in our family has their own special areas such as our dog's room has bone tile trim and a bone shaped light above and of course a custom Dutch\doggie door with a bone and paw handles. And our large laundry room with a small portion dedicated to "Dee's Little Salon" with a shampoo bowl and a salon chair.
And Brickland made it all happen just the way we wanted.
Justin, Jarrett, and David were always available to answer any question we had or make any small changes we wanted.
Joey and Vicky were also just as much involved with the whole process to answer and or assist with any questions regarding the build, funding, and warranty.
Brickland's Team took our family's vision for our "Forever Home" and made it a reality that our Whole Family Absolutely LOVES!!!!!

THANK YOU ALL SO MUCH,
Mike & Dee Hairston
(and Tucker & Bella)
Our search for a builder was extensive and included interviews with 7 different builders. We met each builder, however, when we met with Brickland things were different. The entire team was present, professional, answered all our questions and made us feel like they would be a true partner throughout the entire process. Rosemary was poised and professional and Ed is very construction savvy and to the point; together they make a great and competent team. They were a great sounding board for our ideas and plans. We greatly appreciated that they always wanted us to stay as close to our budget while listening to our desired outcome.
My father, now retired, has worked in commercial construction his entire life, and even built two homes himself. Watching our home go up and having my father walk my property and have nothing but positive things to say throughout the process gave me peace of mind about our build quality. Ed takes pride in his work, and it shows. We always saw someone from the Brickland Team on-site when contractors were working; Justin, Dave, and Jarrett...THANK YOU!

Through the process we had direct access to the architect. Justin was our point of contact and proved many times over that their goal was to build us a quality home and see us happy with the result.  Throughout the process the entire Brickland Team worked together professionally and transparently communicated with us.

We are so happy that we selected Brickland and happy to recommend them.  WE LOVE OUR HOME!  And when the build is complete Joey Galloway helps coordinate and take care of post move-in items.  Joey is excellent, pleasant to work with, and very responsive to our requests.  None of our post move-in concerns have been ignored and Brickland has remained just as responsive as they were from that initial meeting.

Our advice to prospective Brickland customers; your search is over, absolutely use this builder!! We had so much fun throughout the process we could do it again!!

Sincerely,

Victor and Violet Zavala

Prospective Brickland Customers,

We want to take a few minutes and share the wonderful experience my wife and I have had building a home with Rosemary, Ed, Justin and their Brickland Homes Team.

We will first say, this review has so many positive remarks that it may seem like it’s not real or that we have some other motivation.  This review is authentic and we are more than happy to unpack the entire experience with anyone that has detailed questions.

Three weeks ago we closed on the home that the Brickland Team spent the previous 20 months helping us visualize, design from scratch, and build.  It started with a vision and a dream.  They listened and cared throughout the process and held our hand every step of the way, to help us build the exact home we wanted.  Both my wife and I honestly felt like Rosemary, Ed and Justin were our “Advocates” in EVERY instance ….. we always felt like they were listening and had our best interest in mind, even when we made changes mid-stream on a few items and we made a few decisions that made Ed raise his eye brows.

We selected Brickland because they were one of a few builders the developer highly recommended.  We explored deeper by having a detailed conversation with a long time friend that is VERY anal/discriminating and had built with Brickland in the same neighborhood a few years prior.  His endorsement meant a lot …. He shared that “Brickland will build the best quality home for you, and they operate with their own Subs that do great work and will be more nimble to attend to your needs than other builders.”  That recommendation has proved to be true.

The way that Rosemary, Ed and Justin work together is so fun to watch.  They made the whole process personal.  Rosemary is such a sharp business women and was genuinely interested in our needs.  There were multiple times she quickly answered “Yes we can do that” before we finished asking, and then facilitated it getting done.  She literally never said “No”.  Ed is the true father figure that is the “overseer” and always making sure things are “right”, and was in the details of “the build”.  Justin is the humble, smart, progressive minded son that can design and build anything from a scratch pad or a CAD design.  We often asked for his vision, and he exceeded our expectations on numerous elements of the house. We would share a vision and then we would show up, and he had made it better than what we described.  Additionally,  I will share that it always felt like they were anticipating our needs.  They are “salt of the earth” people. Their Superintendent Jarrett is so responsive and fits the “mold” of the team…. He shares the “can do” attitude ….. and even to this day after closing is so responsive and helpful.

We spent a lot of money on this house, and did not cut any corners ….. and throughout the process we always felt like we had financial clarity.  We knew exactly what our costs would be and I felt like they were our advocate, spending great effort to find the best quality and lowest cost solutions.  We never felt nickel and dimed, and that feeling alone is reason to entrust them with your dream home.

There are more details we are happy to elaborate on …we are transparent people.  With that said, not everything went perfect; there were a few mistakes and some items we didn’t like once they were already in place.  How they reacted to resolving these instances was consistent with their quality and caring approach.  One example was we decided “I think we want to redo that painted island and change it to stained wood” after the island was already completed from our original plan.  We didn’t feel frustration from them, but rather they listened and then went to work to make it just how we wanted it, and the island was reworked within a week.

My wife and I highly recommend Brickland Homes to any person wanting to build an Executive level, high quality custom home. They are professionals and operate with the highest level of integrity.  They built our home in a very personal manner with a level of craftmanship that makes us feel this very expensive home has great value.

Thank you,

B. Christiansen